Daily Independent (Ashland, KY)

Local News

November 4, 2012

Stamp of approval: Ashland Post Office earns high marks

ASHLAND — The Ashland Post Office is good at customer service.

During the last year and a half, the office’s retail clerks received perfect marks — on 20 occasions — for how they provided service to customers.  

“That is just unprecedented,” said post office spokesman David Walton. “We are very proud of all the employees.”

“The customers out in this community have said we are a good retail unit. We trust our customers and our customers rewarded us for it,” said Ashland Postmaster Marshall Howard. The Ashland office completes more than a 1,000 retail transactions each week, averaging between 4,000 to 5,000 monthly. “Those could take up to 30 seconds to 15 minutes if they need a passport,” Howard said.

“Being busy gives you more challenges meeting those goals,” he said, as the lobby of the post office filled up behind him during lunch hour on Friday. “We try to staff appropriately and try to meet them as quick as we can.”

“It does feel good,” said Matt Smith, supervisor of customer service at Ashland. “They like to have people saying nice things about them, just like anyone else.”

“No one wants to do the stuff that is required when you don’t get 100 percent,” he joked. He said the staff “tweaked a few things” to make sure everything ran smoothly, but he attributed the success to his staff.

“It’s just the right combination of people,” he said, noting most have decades of postal service.

Walton said the post office relies on its “retail customer experience program” to provide feedback on what it is doing well or not so well in customer service, much like other retail businesses.

“We’re always paying attention,” he said. “It is what our typical customer would be experiencing, and we want to know about it.”

It’s even more important, he said, in light of the U.S. Postal Service’s financial challenges. “We’re reducing hours, which helps our costs, but communities are able to keep their post offices,” Walton said, noting postal officials want to ensure interactions are as positive as possible.

Customer service employees at the Ashland office are Mike Ferguson, Kathleen Thompson, Teri Stewart, Kim McGuire, Bob Carter, Osha Malone and Mike Blankenship.

1
Text Only
Local News
  • Local counties see drop in unemployment

    Boyd County was one of 117 counties that saw a decrease in its unemployment rate between June 2013 and June 2014.
     

    July 27, 2014

  • 0726bigboy.JPG Big Boy to open Aug. 11

    The long-awaited Frisch’s Big Boy restaurant will open Aug. 11, and when it does it will be business as usual from day one: the eatery will open its doors to the early breakfast crowd at 6:30.

    July 27, 2014 1 Photo

  • SOAR meeting at MSU Aug. 6

    Morehead State University and St. Claire Regional Medical Center will present Dr. Thomas Frieden, director of the U.S. Centers for Disease Control and Prevention, and U.S. Rep. Hal Rogers as part of a "Health Impact Series" under the new Shaping Our Appalachian Region initiative.
     

    July 27, 2014

  • MSU moving business admin. program online

    Morehead State University’s School of Business Administration has announced its bachelor of business administration degree in computer information systems has moved totally online beginning the fall 2014 semester.
     

    July 27, 2014

  • Thefts, fraud reported to APD

    The following information was taken from Ashland Police Department reports:
     

    July 27, 2014

  • Raceland couple join Peace Corps

    A couple from Raceland will travel to the Republic of Botswana on Aug. 10 to begin training as volunteers in the Peace Corps.

    July 27, 2014

  • Missing Boyd inmate returns to jail

    The Boyd County inmate who walked away from a work detail on Saturday turned himself back in to the Boyd County Detention Center on Sunday.

    July 27, 2014

  • 0728MoreheadMusic_1457.jpg Hills alive with Old Time Music

    The hills surrounding Morehead were alive again this weekend with the sounds of fiddles, banjos and deep Appalachian voices that help keep old time mountain music alive in a modern world.

    July 27, 2014 2 Photos

  • Bill Clinton coming to eastern Kentucky to stump for Grimes

    By RONNIE ELLIS
    CNHI News Service

    GLASGOW — Democrat Alison Lundergan Grimes is again calling in the “Big Dog” in her quest to unseat five-term Republican U.S. Sen. Mitch McConnell.

    July 27, 2014

  • Tim Preston: Veterans, doughnuts, hog legs and jerky of squid: 7/27/14

    Are there any talented wreath makers reading this column?

    July 27, 2014